• 3 Lessons

    Anger Management

    Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don't have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don't. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you that edge.At the end of this course, you will be better able to:
    • Recognize how anger affects your body, your mind, and your behavior.
    • Use the five-step method to break old patterns and replace them with a model for assertive anger.
    • Use an anger log to identify your hot buttons and triggers.
    • Control your own emotions when faced with other peoples’ anger.
    • Identify ways to help other people safely manage some of their repressed or expressed anger.
    • Communicate with others in a constructive, assertive manner."
  • 4 Lessons

    Conflict Resolution

    Many people see conflict as a negative experience. In fact, conflict is a necessarpart of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome. By the end of this course, you will be able to: Understand what conflict is and how it can escalate. Understand the types of conflict and the stages of conflict. Recognize the five most common conflict resolution styles and when to use them. Increase positive information flow through non-verbal and verbal communication skills. Develop effective techniques for intervention strategies. Become more confident of your ability to manage conflicts to enhance productivity and performance.
  • 3 Lessons

    Time Management

    Time is money, the saying goes, and a lot of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done, but often falling short. In this course, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.     What Will You Learn? • How to better organize yourself and your workspace for peak efficiency. • The importance of, and the most useful techniques for, setting and achieving goals. • How to plan and schedule your time efficiently • Setting priorities and making decisions • What to delegate and how to delegate well. • How to take control of things that can derail your workplace productivity. • How to create order and get organized. • How to manage your workload.   What Topics are Covered? • What Is Time Management? • Setting Goals • Planning Tips and Tricks • Setting Priorities • Making Decisions • Delegating • Scheduling • Putting an End to Procrastination • Creating Order • Organizing Your Files • Managing Your Workload