• 0 Lessons

    2022-2023 Civil Rights

    Civil Rights Coach Becki Swan Key Area Topic 3000 – Administration Key Topic 3400 – Human Resources and Staff Training 1 CEU In this course…
  • 3 Lessons

    Anger Management

    Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don't have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don't. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you that edge.At the end of this course, you will be better able to:
    • Recognize how anger affects your body, your mind, and your behavior.
    • Use the five-step method to break old patterns and replace them with a model for assertive anger.
    • Use an anger log to identify your hot buttons and triggers.
    • Control your own emotions when faced with other peoples’ anger.
    • Identify ways to help other people safely manage some of their repressed or expressed anger.
    • Communicate with others in a constructive, assertive manner."
  • 1 Lesson

    Generational Diversity in the Workplace

    This course examines the history and reality of the generation gap in the workplace. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
  • 0 Lessons

    School Nutrition 101 – Orientation to School Nutrition

    In this course we will learn the fundamentals of school nutrition. This course is perfect for employees brand new to school nutrition as well as a refresher to start the new school year. We will cover the history of school nutrition, learning the alphabet soup of school nutrition acronyms, recognizing reimbursable meals, counting and claiming, production records and inventory management.
  • 3 Lessons

    School Nutrition Through the Lens of Business

    Gone are the days that we meet visitors at the back door near the dumpsters. In this coaching series attendees will learn about the art of leadership, the four basic functions of business and the five senses of customer service and food merchandising. Attendees will leave these sessions feeling inspired and equipped to lead the way in school nutrition as a professional.
  • 3 Lessons

    Time Management

    Time is money, the saying goes, and a lot of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done, but often falling short. In this course, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.     What Will You Learn? • How to better organize yourself and your workspace for peak efficiency. • The importance of, and the most useful techniques for, setting and achieving goals. • How to plan and schedule your time efficiently • Setting priorities and making decisions • What to delegate and how to delegate well. • How to take control of things that can derail your workplace productivity. • How to create order and get organized. • How to manage your workload.   What Topics are Covered? • What Is Time Management? • Setting Goals • Planning Tips and Tricks • Setting Priorities • Making Decisions • Delegating • Scheduling • Putting an End to Procrastination • Creating Order • Organizing Your Files • Managing Your Workload