Civil Rights Coach Becki Swan Key Area Topic 3000 – Administration Key Topic 3400 – Human Resources and Staff Training 1 CEU In this course…

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don't have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don't. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you that edge.At the end of this course, you will be better able to:

• Recognize how anger affects your body, your mind, and your behavior.
• Use the five-step method to break old patterns and replace them with a model for assertive anger.
• Use an anger log to identify your hot buttons and triggers.
• Control your own emotions when faced with other peoples’ anger.
• Identify ways to help other people safely manage some of their repressed or expressed anger.
• Communicate with others in a constructive, assertive manner."

Many people see conflict as a negative experience. In fact, conflict is a necessarpart of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome. By the end of this course, you will be able to: Understand what conflict is and how it can escalate. Understand the types of conflict and the stages of conflict. Recognize the five most common conflict resolution styles and when to use them. Increase positive information flow through non-verbal and verbal communication skills. Develop effective techniques for intervention strategies. Become more confident of your ability to manage conflicts to enhance productivity and performance.

Dealing With Your Pesky PersonCoach Matt Upton Key Area 3000 AdministrationKey Topic 3400 Human Resources and Staff TrainingSubtopics 3410 Human Resource Management – Conflict Management…

Farm to School, Keep It SimpleCoach Stacey Bettis Key Area 1000 NutritionKey Topic 1100 Menu PlanningSubtopics 1130 Farm to School .75 CEU Credit Do you…

This course examines the history and reality of the generation gap in the workplace. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

Greening Your OperationCoach Isaiah Ruffin Key Area 3000 AdministrationKey Topic 3200 Program ManagementSubtopics 3250 Green Schools and Sustainability 1 CEU Credit This series concentrates on…

Healthy Living For Busy ProfessionalsCoach Dalia Kinsey Key Area 3000 AdministrationKey Topic 3400 Human Resourses and StaffingSubtopics 3450 Foster Employee Health, Safety and Wellness 1…

Coach Joe Pettit Key Area 3000 AdministrationKey Area 3400 Human Resources and Staff TrainingSubtopics 3440 Implement a System For Retention, Promotion and Recognition 1 CEU…

Let’s Get Organized!Coach Claudia Simion Key Area 2000 OperationsKey Topic 2500 Receiving and StorageSubtopics 2520 Receiving and Storage 1 CEU Credit Are you new to…

Living Your Best Life Through Self AwarenessCoach Janice Watt, SNS Key Area 3000 AdministrationKey Area 3400 Human Resources and Staff TrainingSubtopics 3450 Foster Employee Health,…

Nourish Your Health toFlourish Your Body and Mind Coach Nicole RyanKey Area 3000 AdministrationKey Topic 3400 Human Resources and Staff TrainingSubtopics 3450 Foster Employee Health,…

Gain insight and perspective from thought leaders on issues facing child nutrition professionals today. Listen in as we discuss ways to overcome supply chain and staffing issues. Make your team stronger with strategies to adapt to change, communicate effectively and recognize leadership qualities. 1 CEU Credit Awarded After Evaluation Completion Speakers: Angie Bush - Food Service Director - Flagler County Schools Gary Russin - K12 Sales - K12 by Elior Ida Daniels - Food Service Director - Hamilton County Schools - Past President of FSNA Jim Ruhling - Director of Sales - Michael Foods Jud Crane - President - FSNA - Retired Food Service Director - Santa Rosa County Marie Nelson - K12 Sales - Lindy's Homemade Matthew Taylor - National Sales Manager - Uno's Foods

Safety First!Coach Gloria Davis, MEd, RDN,SNS Key Area 2000 OperationsKey Topic 2100 Food ProductionSubtopics 2620 Food Safety – General 1 CEU Credit Are you new…

In this course we will learn the fundamentals of school nutrition. This course is perfect for employees brand new to school nutrition as well as a refresher to start the new school year. We will cover the history of school nutrition, learning the alphabet soup of school nutrition acronyms, recognizing reimbursable meals, counting and claiming, production records and inventory management.

Gone are the days that we meet visitors at the back door near the dumpsters. In this coaching series attendees will learn about the art of leadership, the four basic functions of business and the five senses of customer service and food merchandising. Attendees will leave these sessions feeling inspired and equipped to lead the way in school nutrition as a professional.

Time is money, the saying goes, and a lot of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done, but often falling short. In this course, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.     What Will You Learn? • How to better organize yourself and your workspace for peak efficiency. • The importance of, and the most useful techniques for, setting and achieving goals. • How to plan and schedule your time efficiently • Setting priorities and making decisions • What to delegate and how to delegate well. • How to take control of things that can derail your workplace productivity. • How to create order and get organized. • How to manage your workload.   What Topics are Covered? • What Is Time Management? • Setting Goals • Planning Tips and Tricks • Setting Priorities • Making Decisions • Delegating • Scheduling • Putting an End to Procrastination • Creating Order • Organizing Your Files • Managing Your Workload